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The H.E.A.T. Partnership (specialist energy advice)
Having problems with your energy bills? We’re here to help! Make an appointment or come to a drop in session
Get Advice
HEAT is a partnership project delivered by Citizens Advice Edinburgh, Edinburgh City Mission and the Edinburgh & Lothians Regional Equality Council. HEAT provides free, confidential, impartial and independent advice to individuals and households in Edinburgh about how to keep their homes warm for less money. Our advisers can help with a range of issues including:
- Switching supplier
- Accessing the best tariffs
- Obtaining grants
- Negotiating debt
- Meter and supply issues
- Support with complaints
- Energy efficiency advice
If your enquiry involves ongoing support or advocacy then you may be referred to our in-house Energy Specialist for additional assistance. This includes:
Advice on reducing the cost of home heating, hot water and household appliances
Research and advocacy to make gas and electricity costs as cheap as possible
Identifying ways to increase household income and reduce debts
You can access the service by calling 0131 510 5510. Support can be provided by phone or in person at our bureaux – in certain circumstances our Energy Specialist may be able to provide a home visit.
Get help...
Our partnership with Edinburgh City Mission also enables us to deliver advice via their network of food banks. The adviser will be available at the following time and locations:
Contact: Karen Airlie
Tel: 0782 551 9081
Email: karen.airlie@caed.org.uk
Thursday: 10:30am-1:00pm @ The King’s Hall, Newington
Appointments & Home Visits: Tuesday/Wednesday/Thursday
Our partnership with the Edinburgh & Lothians Regional Equality Council enables us to provide advice in Arabic, Bengali, Hindi, Punjabi, Polish, Urdu, Cantonese, Spanish and French: Call 0131 556 0441 or email cfc@elrec.org.uk
*Please note: the type of service available, and our operating locations, may vary as a result of Covid-19 restrictions. Please call 0131 510 5510 to speak with an adviser about the options currently available.
Citizens Advice Edinburgh | |
EDINBURGH, EH1 1LB | |
0131 202 5114 | |
inca@caed.org.uk | |
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Citizens Advice Edinburgh | |
5 Moredunvale Place, Moredun, EDINBURGH, EH17 7LB | |
0131 672 2629 | |
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Citizens Advice Edinburgh | |
106 Niddrie Mains Road, Niddrie, EDINBURGH, EH16 4DT | |
0131 322 2111 | |
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Citizens Advice Edinburgh | |
10 Marmion Crescent, The Inch, EDINBURGH, EH16 5QU | |
0131 666 2121 | |
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Citizens Advice Edinburgh | |
Mountcastle Healthcare Centre, 132 Mountcastle Drive South, Bingham, EDINBURGH, EH15 3LL | |
0131 549 7300 | |
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Citizens Advice Edinburgh | |
41 The Loan, SOUTH QUEENSFERRY, EH30 9HA | |
0131 537 4407 | |
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Citizens Advice Edinburgh | |
Mountcastle Healthcare Centre, 132 Mountcastle Drive South, Bingham, EDINBURGH, EH15 3LL | |
0131 549 7340 | |
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Citizens Advice Edinburgh | |
V1P Lothian, Floor K, Argyle House, 3 Lady Lawson Street, EDINBURGH, EH3 9DR | |
0131 220 9920 | |
enquiries@veteransfirstpoint.org.uk | |
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Citizens Advice Edinburgh | |
99 Crewe Road North, Granton, EDINBURGH, EH5 2NW | |
07825 519 081 | |
karen.airlie@caed.org.uk | |
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Citizens Advice Edinburgh | |
Crewe Road South, Craigleith, EDINBURGH, EH4 2XU | |
welfareadviceservices@nhslothian.scot.nhs.uk | |
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Registered Office: 525 Ferry Road, Edinburgh EH5 2FF