SERVICE DETAILS
Covid-19 UPDATE...
During the pandemic we have temporarily suspended our home visits, however our volunteers are able to provide guidance, advice and technical support remotely by telephone or online.
Normal service details...
Free support to help you get the most from your technology.
AbilityNet provides free IT support to help older people and people with disabilities to use technology to achieve their goals. We have a network of friendly volunteers who can help with most major computer systems, laptops, tablet devices and smartphones.
Our volunteers can support people located anywhere in the UK.
How We Help...
AbilityNet's ITCanHelp volunteers provide free IT support to older people and people with disabilities of any age. Our volunteers can support people located anywhere in the UK. They are all disclosure-checked and can help with all sorts of IT (information technology) challenges, from setting up new equipment, fixing technical issues, showing you how to stay connected to family and use online services.
Accessing our IT support remotely...
Many of the people we support at home rely on their technology to keep in contact with the outside world, so this is not a good time for them to be left without our help.
The good news is that our volunteers already provide our services remotely, whether that is by telephone or through a trustworthy remote access service called TeamViewer. They can also use other free remote tools such as WhatsApp video call, Skype, FaceTime, Google Hangouts, Facebook Messenger and so on.
Our free helpline also remains open during office hours and we can also answer your queries by email or on Facebook or Twitter.
If you'd like to request our support:
- Use the 'Home Visit Request' form at https://abilitynet.org.uk/at-home/request-free-it-support-home#home-visit-request
- Call our helpline on 0800 048 7642 (freephone and minicom)
- Send an email to enquiries@abilitynet.org.uk
