What is Dial-a-Ride?
Dial-A-Ride provides a door-through-door transport service for people with limited mobility who are unable to use ordinary buses. In addition, in certain circumstances we can provide transport for people who have limited access to public and/or private transport.
When does it operate?
The service operates seven days a week including evenings, subject to availability.
How does it work?
It is advisable to book in advance, but you can try for bookings on the same day or day ahead although the availability of these bookings is subject to demand. Our vehicles are specially adapted to carry combinations of wheelchair users and other passengers safely and comfortably. Our driver will also assist you - it is part of the service - so please do not offer a tip.
Do I need to be registered with Dial-a-Ride?
Yes. Complete the online form on our Registration page at www.hcltransport.org.uk/register.asp. Passengers must be resident in Edinburgh or the Lothians and journeys are usually undertaken to places within Lothian.
Can I travel outside the Lothians?
A special tariff is applied for journeys to destinations outwith the Lothian area. Prices wil be quoted on request.
Where we go:
Appointments - hospital, doctor, dentist, optician etc
Recreation - theatre, cinema, restuarants, shopping etc
Social - visiting friends and family, coomunity or church events, bingo etc
Transport Links - holidays, railway, bus station, airport etc
Cost of service:
Dial-A-Ride is charged on a mileage basis at £4.50 for the first mile plus 30p per mile thereafter. (Effective from 1st June 2017 and subject to periodic change.)
Up to £5 off your first trip.
Additional passengers pay a £1.50 flat fare when accompanying a full-fare passenger on the same journey.
One GENUINE escort may travel free.
A cancellation fee of £4.50 may be charged if bookings are cancelled without 24 hours notice.
An additional charge may be applied for any waiting time incurred.
The standard fare applies.
We have a stairclimber available, please phone for details and cost.